Hi-Fi products are sensitively designed devices optimised for domestic use, so when you ship them you need to take great care to ensure they can get from Point A to Point B safely and securely. Whether you're selling a product online, moving home or having to return an item for service, careful packaging is the best way to ensure you don't have a headache on your hands when your valuable kit ends up at its destination.
The best advice for any specific product is always sought directly from the manufacturer, and can often be included in your product's user manual. This is particularly important in service cases, as incorrect shipping according to any advice in the user manual may cause difficulty in a warranty claim or can turn a planned service job into something far more costly and complex.
The best advice is always to use the original product packaging, and to re-pack your item in its box in the same way that it was originally supplied to you. If you need any advice on this, the manufacturer, distributor or retailer may be able to help you. With some Henley Audio products and brands we can also provide new full packaging sets for certain products. But for cases where that's not possible, we've put together the below advice for you*...
*This page contains general advice, but you should always consider the specific details of your product and adjust your packing accordingly. Henley Audio cannot be held liable for transit in damage, as each courier delivery is a human process that can be liable to unexpected damage. Shipping insurance should be considered when arranging a courier, to help cover any unexpected issues.
If the original packaging is not available please note the following hints:
Pack the product on all sides - bottom, top, left and right - so it has a protective layer around all surfaces. Make sure any accessories or cables are packed away from the main product chassis. See the green circle, where the power plug pins are facing away from the chassis of the amplifier, and is packed away from the main chassis.
As turntables are delicate mechanical devices, it is important to ensure they are properly packaged before returning. A poorly packaged turntable can suffer from irreparable damage in transit.
You can view our handy download, which contains all of the information provided on this page plus some printable labels to affix to the outside of your box.